| Customization: | Available |
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| After-sales Service: | Quality Feedback System |
| Warranty: | 1 Year |
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Q1: Are you manufacturer ?
A: Yes,We are manufacture since from 2008, is a top 10 factory with good reputation in China.
Q2: If I need sample, could you support?
A: We can provide you with the sample for free, but the delivery charges will be covered by our customers. For avoiding themisunderstanding, it is appreciated if you can provide the International Express Account for Freight Collect. For Die or Tooling or Molding cost should be paid before sending samples.
Q3: What's your MOQ ?
A: 5 metric ton for each order, we advise a large quantity then you can get a lower price.
Q4: What's the wall film of anodizing? Can you do 15 μm?
A: Our normal thickness is 8~12μm. Yes, we can make 15 ~ 25 μm.
Q5: What color you can do for powder coating? The thickness for powder coating?
A: We can do any color for powder coating as long as you can provide the color sample. Our normally powder coating thickness is 40~120um.
Q6: How do you charge the mold fee? How long will mold be made?
A: Incase we need to open new mold for your required profiles ,the mold cost will be refounded to customers when your order quantity reaches to a certain amount. Usually it will cost about 1~3 days to inspect the drawings or samples, 15 days to make molds and 1~2 days to test the mold. If need, it will be repaired to make it more precise and it may cost 1~3days.
Q7. What is the differences between theoretical weight and actual weight?
A: Actual weight is the actual weight including packaging. Theoretical weight is identified according to the drawing,calculated by the weight of each meter multiplied by the length of profile.
Q8. How do you quote price , per ton or per meter?
A: We provide more than two pricing modes
Q9: How many years of your product warranty ?
A: For different surface treatment and the applicated environment, it is about 10~50 years.
Q10: What color you can do for wood grain?
A: Our most popular colors are Western Red Cedar, Australia Cedar, Jarrah I, Jarrah II, Chestnut, Bush Cherry, Bush Wood, Western Wood, Snow Gum, etc. If you need any other colors, we can do according to the color samples you provide.
Q11: What's the delivery time for samples and mass production?
A: (1). 1-2 weeks to open the new moulds and make free samples.
(2). 3-4 weeks after receipt of deposit and confirmation of the order.
Q12: How do you pack your product?
A:For long profiles, Heat Shrinkable PVC Bags or Craft Paper to protect goods from outer punching or Customized.
Q13. Are you supplying standard sizes of windows/doors or customised products ?
A: Both are available. We have our own designed windows/doors series, and we also supply customised products for lots of end customers,developers and builders.
Q14. Is there any price difference between powder coating and anodizing ?
A: Yes, there is little difference. Different surface treatment will have little different costs.We recommend you to choose anodized finished and electrophoresis, if the house is near salt water for long-effective corrosion resistance,but powder coated will be better if the house is far away from salt water.
Q15: What's your payment term?
A: For the fist order, we usually use 30% T/T deposit + 70% T/T before loading the container. For future order, we can do 30% T/T deposit + 70% T/T balance against B/L copy, L/C, D/P at sight.
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